Webinar: What Smart Organizations Automate First: A Decision Framework for Choosing the Right Workflows

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Automation is everywhere in collections today, but knowing where to start is the difference between saving a little time and transforming an entire operation. With hundreds of possible tasks, workflows, and processes that could be automated, the smartest organizations don’t guess. They follow a framework that helps them identify the right starting points — the work that delivers real impact, reduces manual effort, strengthens compliance, and frees up staff for higher-value activities.

In this webinar, sponsored by CSS Impact, a panel of experts will break down how leading operations choose which workflows to automate first. They will share the decision criteria that separate “good candidates” from “bad fits,” explain the signals that show where automation will deliver measurable ROI, and offer real examples from agencies, debt buyers, banks, credit unions, fintechs, and healthcare providers.