Webinar: What is a Dispute?

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Disputes are a daily reality in collection operations — from consumers questioning account accuracy to challenging debt ownership or disputing charges. But not all disputes are the same, and misunderstanding the types, triggers, and compliance requirements can lead to enforcement risk, credit reporting errors, and damaged consumer relationships.

In this webinar, a panel of experts will break down what a dispute actually is under current regulations, how to identify and categorize different dispute types, and the operational steps collection agencies, debt buyers, banks, credit unions, fintechs, and healthcare providers must take to investigate, document, and respond correctly while staying FCRA-compliant.