Webinar: What Information Do Your Collectors Need to Get During an Interaction with Consumers?

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Note: I am trying webinars on a new platform called Riverside. Don’t be alarmed when you click on any of the links here and it takes you to a site that isn’t Zoom.

Every interaction between a collector and a consumer is an exchange of information, regardless of whether a debt is repaid or not. Collectors must be great listeners in order to connect with consumers, but they also have to be great interviewers, able to extract information about whether a consumer is who he/she says he/she is and whether they intend to pay a debt or not.

In this webinar, a panel of experts will discuss what information collectors should be seeking to extract from consumers when interacting with them, to help make sure that you are getting all the information you need to make the best decisions possible and to put your collectors in the best position possible to collect.