Webinar: Using Speech Analytics to Build Training and KPIs

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For most of this industry's history, coaching came down to whatever handful of calls a supervisor happened to listen to that week; a tiny slice of the thousands of conversations actually taking place on the floor. Speech analytics changes the math entirely. Suddenly every call is a data point, every conversation a potential teaching moment, and the patterns that used to disappear the second a call ended become the raw material for how you train your people and measure their performance.

In this webinar, a panel of experts will break down how to turn speech analytics into more than a compliance checkbox.