Webinar: The ROI of Empathy: Quantifying the Impact of "Soft Skills" on Recovery

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The idea of bringing empathy into collections isn’t new, but measuring its business impact often feels out of reach. How do “soft skills” like listening, tone, and emotional intelligence translate into higher recovery rates, lower complaints, and better client retention?

In this webinar, sponsored by Halsted Financial, a panel of experts will unpack the business case for empathy, revealing how data, training, and culture can make compassion measurable.