Webinar: The Questions You Need Your Voicebot to be Able to Answer

Register Here

There are certain questions that, when asked, collectors don't even have to think about to answer. They know it by heart. They can recite it as if it were their own name. The question is ... if the answers are that common and repetitive, should collectors be answering those questions in the first place? Why not let a voicebot or IVR or virtual agent handle it?

In this webinar, sponsored by Prodigal, a panel of experts will break down the low-hanging fruit that should be answered by technology and not by a human, freeing collectors up to handle the calls that are likely going to collect or the ones where the questions are just too complicated for a bot to handle.