Webinar: The Complaint/Dispute Data You Should be Tracking and What to do With it

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Consumer complaints and disputes are more than just consumers venting; they can be windows into the holes and gaps in your collection processes. Tracking consumer complaint data provides insights into trends, shows you what consumers are caring about, and where you may be falling short. It’s also one of the first things that regulators are going to look at when they knock on your door. Staying ahead of these issues is crucial. Knowing which data to track and how to use it can enhance customer engagement and make sure you are doing things the right way.

In this webinar, sponsored by Sedric, a panel of experts will break down how to map and track consumer complaint data effectively and make sure you know what you should be focusing on.