Webinar: The Blurring Between Consumer and Commercial Collections

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Consumer collections and commercial collections used to live in separate worlds. Different strategies, different expectations, different regulatory landscapes. But today, the lines are quickly blurring. Small businesses behave more like consumers. Consumers act more like sole proprietors. And collectors are increasingly encountering hybrid account types that do not fit neatly into either category. This shift raises important questions for every collection operation.

In this webinar, a panel of experts will break down the changing landscape and share practical insights to help you prepare. They will explore how data, communication strategies, regulations, and client demands are converging, and what operations need to rethink as the boundary between these two categories continues to fade.