Webinar: The 98% You Never Hear: Why Manual QA Sampling Is Now a Liability

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Sampling 2 percent of recordings means 98 percent of your compliance exposure is invisible. Put a dollar figure on the violations, coaching gaps, and escalated complaints you never caught, then walk through what changes when AI reviews every call and your analysts focus on the work that actually needs a human.

In this webinar, sponsored by CSS Impact, our panel of experts will quantify risk and cost from limited sampling, demonstrate how full‑coverage AI analytics surface systemic issues (language, script adherence, payment offers, FDCPA/FCRA triggers), and show how to redesign QA and coaching workflows so human reviewers spend time on high‑value exceptions, remediation, and policy refinement.