Webinar: Teaching Professionals to be Better Active Listeners

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You have two ears and one mouth, the saying goes. That means you’re supposed to listen twice as much as you speak. But are you listening for the right things, and then applying what you are hearing when you speak? That is the dynamic of active listening, which has proven to be an effective tool to help collectors establish a rapport with consumer and collect more money. It sounds like an easy skill to learn, but mastering it takes practice and buying in to the key concepts.

In this webinar, sponsored by CSS Impact, a panel of experts will explore the core principles of active listening, share practical tips to help teach collectors how to be better active listeners, and provide exercises and tools to help improve active listening in your operation.