Webinar: Self-Service Payment Plans & Settlements

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If self-service is what more and more consumers want, then portals need to offer the full functionality that a consumer has access to when speaking to a collector on the phone, and that means being able to negotiate payment plans and settling debts for less than the full balance. But that technology, and relinquishing that kind of control, can be scary.

In this webinar, sponsored by Concepts2Code, a panel of experts will break down why companies in the credit and collection industry need to be moving in this direction if they aren’t already, and the questions they should be asking as they do, to build portals that can truly replicate the interactions that are had with human collectors.