Webinar: Modern Strategies for Call Center Retention: Perspectives from Technology Leaders and Collection Agency Executives

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Retention is no longer a “people problem”—it’s a business survival issue. In high-turnover environments like third-party collections, every departure drains profit, disrupts operations, and risks client relationships. 

The TEC Group has sponsored this webinar to bring together multiple perspectives—technology innovators, agency leaders, and operational experts—to share what’s actually working to keep top talent engaged and performing in today’s market. They will discuss the measurable strategies, cultural shifts, and operational changes that are breaking the cycle of constant hiring and replacement. This isn’t theory—it’s real-world insight backed by behavioral science, operational data, and proven results. 

Key Discussion Points:

• The hidden cost of attrition in collections—and why fixing it delivers a direct profit lift.

• Behavioral science insights: what today’s workforce actually responds to (and why traditional management fails).

• How leading agencies are cutting early-stage turnover and improving engagement from day one.

• The role of real-time performance data in driving retention and productivity.

• Quick-win changes you can implement immediately without adding headcount or raising wages. 

Why Attend:

Get practical, field-tested strategies for stabilizing your workforce, boosting agent performance, and building a culture that retains top talent—all from leaders who’ve done it.Early-out agents have the PhDs in health insurance. If you need someone to explain something related to health insurance, they are the experts. Because they have likely dealt with it all by now. They face a constant barrage of questions from confused consumers about what is and what isn't covered by health insurance and have to know their stuff cold.