Webinar: Managing Your Client's Reputation

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Every collection operation represents someone else’s brand. Whether you are working for a bank, a healthcare provider, a fintech, a debt buyer, or a credit union, your performance becomes part of your client’s public identity. A single complaint, headline, or social media comment can travel fast. Protecting a client’s reputation is no longer just a compliance issue — it is a competitive advantage.

In this webinar, sponsored by Connect International, a panel of experts will break down what it takes to safeguard and strengthen client reputations in today’s environment. They will explore the operational, strategic, and communication practices that help agencies and lenders stay aligned, reduce risk, and respond effectively when issues arise.