Webinar: Making Letters Work in an Omnichannel Collections Environment

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Letters remain one of the most widely used tools in the collection process, but their role is evolving quickly as digital communication becomes more prominent. In an omnichannel world, the traditional letter is taking on new strategic importance. The question is no longer “Should we send a letter?” but “How do we make our letters work harder as part of a coordinated contact strategy?”

In this webinar, sponsored by Renkim, a panel of experts will break down the changing role of letters inside an omnichannel collections environment. They will discuss how to align messaging across channels, how to design letters that drive action, how to maximize deliverability and compliance, and how to measure performance so letters reinforce, rather than compete with, your digital strategies.