Webinar: How to Walk Away From Each Consumer Engagement With a Win

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Every interaction with a consumer is an opportunity. Whether the outcome is a payment, a promise, an agreement to reconnect later, or simply a clearer path forward, collection teams know that the quality of each engagement directly shapes performance, compliance, and long-term results. The question is how to make sure those engagements consistently end in a win.

In this webinar, sponsored by CSS Impact, a panel of experts will break down the strategies and behaviors that turn everyday conversations into productive, positive outcomes. They will share how leading operations define a “win,” how to align the right channel with the right consumer at the right moment, and how to adapt tone, timing, and technique to increase cooperation.