Webinar: How to Negotiate With Consumers

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For all the talk about the growing importance of data and analytics in collection, a lot of it boils down to how effective collectors and technology are at negotiating with consumers. Negotiating is about connecting, listening, and problem-solving. It can be a dance, and when done right, leaves both parties feeling like they are walking away from the table having won something.

In this webinar, sponsored by CSS Impact, a panel of experts will break down the best strategies and tactics to negotiate with consumers, both over the phone and via digital communication channels.