Webinar: How to Manage A, B, C, and D-level Collectors

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Collectors are the front line of every operation, but not every collector contributes the same way. A-, B-, C-, and D-level performers bring different strengths, challenges, and impacts to results, morale, and client satisfaction. Managing these levels effectively can mean the difference between hitting targets or missing them entirely.

In this webinar, sponsored by Abstrakt, a panel of experts will break down practical strategies for assessing collector performance levels, motivating and coaching mid-tier performers, and making critical decisions about low performers.