Webinar: How to Keep Cool When Consumers Don’t

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Let’s face it. Consumers don’t always respond to communications from collection operations with their best behavior. They can be angry, frustrated, confused, and embarrassed. And they don’t always feel the need to be civil. But just because a consumer loses his or her temper, the collectors on the other end of the phone have to maintain theirs. And that isn’t always easy. It takes patience and training.

In this webinar, sponsored by CSS Impact, a panel of experts will break down the best ways to train collectors to remain cool, calm, and collected when consumers don’t.