Webinar: How Operations Should be Using Speech Analytics

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For all the talk about digital communications, letters (and notices) are still a large part of the Speech analytics has been around for a while now and it may seem like there is nothing new to what it can do and how it is used inside operations in the credit and collection industry, but that’s only because you really haven’t been paying attention. The entrance of artificial intelligence and machine learning has added a whole new dimension to speech analytics and what can be learned from conversations between collectors and consumers.

In this webinar, sponsored by Connect International, a panel of experts will break down just how companies in this industry should be using speech analytics, to help you optimized and maximize your investment in the technology.