Webinar: Handling CFPB Complaints, Insights into Complaint Database

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The Consumer Financial Protection Bureau’s complaint database has been around for more than a decade, which means that companies in the credit and collection industry should be used to it and have procedures in place to address complaints when they arise. But are you addressing complaints in the most efficient and effective manner? Are there opportunities to streamline the process or ways that you can be using the database to your advantage? And what’s likely to happen as the CFPB appears to be on the precipice of significant change?

In this webinar, sponsored by Sedric, a panel of experts will share their insights and experiences in managing consumer complaints and optimizing responses.