Webinar: From Burnout to Buy-In: How Agent Experience Directly Lowers Delinquency

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Join Mike Gibb, Publisher of AccountsRecovery.net and one of the most trusted voices in collections media, together with experts from Centrical for a conversation on dealing with today’s delinquency surge.

This no-fluff, co-hosted session zeroes in on frontline realities: the challenges collectors are facing, where traditional playbooks break down, and which agent-centric tactics are already impacting recovery rates and compliance.

What we’ll cover

1. The Rise in Delinquency – Why today’s portfolio volatility punishes average handle-time and promise-to-pay slip-ups.

2. From Burnout to Buy-In – How clarity of goals, bite-size coaching, and real-time feedback transform stressed collectors into motivated problem-solvers.

3. Retention Economics – The hidden P&L impact of losing even one seasoned collector—and practical levers to keep your aces on the floor.

4. Collector-Focused Playbook – A three-step framework (Signal → Support → Celebrate) you can roll out as soon as next week to lift engagement and recovery rates in parallel.