Webinar: Does Baiting Still Exists? How to Spot it in a Digital Engagement

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Baiting used to be relatively easy to spot. It only ever really happened on phone calls and, with enough training, collectors could identify the clues and, when the bait got shown, they could get off the phone -- to steal John Bedard's famous line. But, in a digital and AI world, baiting is not as easy to spot anymore.

In this webinar, sponsored by TCN, a panel of experts will break down the different forms of baiting that exist today, and share ideas about how to identify it and what to do when a collector sees it.