Webinar: Building an Effective QA Program That Goes Beyond Call Monitoring

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This call may be monitored for quality assurance. Quality assurance. We have heard those words so many times that they start to lose meaning. They are so commonly used now that people in the credit and collection industry just use the first letters of each to reference the act — QA. But QA is about more than just CYA. Done correctly, it impacts and improves every aspect of a collection operation — consumer engagement, compliance, risk management, and more.

In this webinar, sponsored by Sedric, a panel of experts will break down how to build an effective Quality Assurance (QA) operation, so you can compare it to yours and learn what your QA team should be tracking and improving.