Webinar: Building a Digital Response/Engagement Team/Operation

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Communicating with consumers via digital channels like chat, email, and text messaging can seem as simple as just asking your current group of collectors to start typing instead of talking. But communicating in those channels is a lot different than talking on the phone so it's possible that your current roster of collectors won'e be as effective or successful in a digital environment. And there are plenty of other variables to take into account.

In this webinar, sponsored by CSS Impact, a panel of experts will break down what's needed to create an effective digital response team.