Webinar: How to Convince Consumers You are On Their Side

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By their nature, it’s hard for collection calls to be anything other than adversarial and confrontational from the consumer’s perspective. They are surprised or embarrassed or ashamed and feel like someone is out to get them. They don’t see that both collectors and consumers want the same thing. It’s critical then, for collectors, to quickly establish that they are not the enemy and that they want to work with consumers to achieve the same goal — resolution.

In this webinar, sponsored by Peak Revenue Learning, a panel of experts will break down the techniques and secrets to showing consumers that you are on their side and your goal is to help them.