Webinar: Breaking Down Different Phrases Used by Collectors

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Collectors can become creatures of habit, which is natural given the number of times they have to say the same things over and over every day. But are there better ways to say the things they say? Can their phrases be change or updated to be more empathetic, more effective, or more helpful?

In this webinar, a panel of experts will break down some of the most common phrases used by collectors and dissect them to see if there are improvements that can be made, or at least point out where there are opportunities to make better connections with consumers.