Webinar: Best Practices in Shadowing

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One of the most effective ways to for employees to learn and improve is to see how others around them do it — a concept known as shadowing. Whether it's for new hires or experienced agents, this practice ensures that your team members learn valuable skills and gain insights into how to handle different scenarios. However, conducting shadowing the right way can be tricky. With the right structure in place, shadowing can drive success and improve overall team efficiency.

In this webinar, a panel of experts will share best practices for effectively implementing shadowing programs that maximize agent performance and help reduce training time.