Sponsored: What do consumers think about automation and payment notifications?

How Do Your Customers Feel About Automation?

Based on TCN’s findings, customers have made it clear that when communicating with a customer service department, they prefer to talk to a live agent by phone rather than an automated phone system. 

Debt collection via email
is the right move

Think you know the best way to reach your customers? Think again. Surveyed Americans revealed that, despite the development of full omnichannel contact centers that can communicate via text, mobile apps and more, they prefer to be notified about bills and late payments by email. Download TCN’s 2025 Understanding the Modern Consumer eBook to see the full results and discover everything you need to know about consumer preferences.

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