Sponsored: What Do Consumers Think About 2024's Customer Service

Results Are In:
How Do Consumers Feel About Your CX?

TCN’s fourth annual survey results are in — providing new insights into the customer experience in 2024 and interesting changes throughout the past years. More than ever, this year's survey highlights the importance of providing top-notch customer service within contact centers when it comes to brand loyalty and referrals. 

One Wrong Move Can
Make It or Break It

This year’s results reveal a significant increase in customers' likelihood to abandon a brand after just one poor customer service experience. The impact of negative interactions with companies continues to increase, perhaps meaning consumers have raised their standards or are becoming less tolerable. 

With TCN’s 2024 Consumer Insight survey findings, takeaways can help businesses enhance customer experiences, build stronger relationships and foster brand loyalty in today's dynamic customer service landscape. Take a look at the survey results and summaries in the eBook to learn more about the current state of customer service. 

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