Sponsored: Self-Serve Journey – AI Agents Lead

You started sending emails and texts.
Yet, call volumes remain high — and you’re still hiring more collectors.

The cause? Disjointed experiences across channels, deliverability issues, clunky payment portals, and one-size-fits-all communication.

The fix: A unified AI-driven journey where digital + voice AI agents work together to keep the customer in self-serve — and drive payment success.

Let’s follow James Smith through such a journey:

1. Morning email – Sent when James is most likely to open it, leading him to the payment portal.
   

2. Portal check – He reviews options but wishes for a 10% lower monthly payment.
   

3. Distraction – A message on Instagram pulls him away.
   

4. Smart follow-up – Within 5 minutes, James gets a text with a call-back option.
   

5. AI voice assist – The AI agent, aware he dropped from the portal, verifies him, offers the 10% lower payment (within policy guardrails), processes the payment by card, and updates the portal instantly.
   

6. Confirmation – An email confirms his payment and plan change.
   

7. Auto-debit setup – James logs back in, sees the updated plan, and adds his card for future payments.

This is PIE (Prodigal Intelligence Engine) in action:

• proCollect – Personalized digital collections
  

• proAgent – Context-aware voice AI
  

• proPay – Seamless AI-powered payment portal

Together, they form an omnichannel AI ecosystem that keeps consumers in self-serve, reducing human agent calls by 46% — while increasing payment conversions.

[Get a demo today]

Best,
Team Prodigal