Not All AMD Tools Are Created Equal

Answering machine detection (AMD) solutions determine whether a call is answered by a real person or an answering machine, helping avoid wasted agent time. But not all AMD tools are created equal – and that’s why TCN’s upcoming webinar, How Are You Dealing With Handheld AI Call Screening (iOS, Google, etc.)?, will dive into everything you need to know.

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Choose the most efficient AMD solution available

Most AMD solutions have generic capabilities, such as detecting machine hang-ups, disconnections and general voicemails. However, TCN’s SmartAMD brings artificial intelligence (AI) into the mix, and with it, best-in-class features such as: 

• Continuous improvement with AI machine learning
• More granular screening capabilities to include iOS, Google, Interactive Voice Response (IVR) and spam block
• Strategic routing based on device/screener type

When you join our webinar on Thursday, September 3, 2026, at 11 a.m., you’ll learn all about the benefits SmartAMD can bring to your contact center. 

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