Sponsored: Future of ARM Workforce: What’s Next

Hiring and staffing have long been challenges in our industry.

While AI agents are still in the early stages, the potential they hold is incredibly exciting. 

Imagine a future where AI agents are handling routine calls while human agents focus on more complex cases. 

During these complex interactions, AI assistants provide real-time support, taking notes, updating CRMs, and offering key account insights. For example, if an account hasn’t opened any emails, the AI assistant might suggest asking for a new email to smooth out payments.

AI agents don’t just stop at voice—they work across all channels (email, SMS, calls) to run seamless, two-way communication campaigns. 

Executives no longer need to write SQL queries or struggle with spreadsheets; an AI reporting agent can deliver all your key metrics and reports with just a simple request.

This future is within reach, but only with a unified platform. 

That’s why we built Prodigal Intelligence Engine (PIE) – to integrate and enable these AI agents, ensuring they take accurate, timely actions across your ecosystem.

Meet ProAgent (Omnichannel AI collections agent) and ScoreGenie (QA agent), both designed to understand critical industry context and seamlessly coordinate with each other and your entire tech ecosystem.

Excited to bring the future of AI to collections.

—Team Prodigal