Sponsored: Fireside Chat: What I Learned Building an Omnichannel Collections Strategy from Zero

Wednesday, January 7 @ 2pm ET

Featuring: Emily Yan - Vice President, Head of Collections & Recoveries, Prosper Marketplace

Hosted by: Shantanu Gangal - CEO, Prodigal

Most collections leaders want omnichannel. Few get it right on the first try.

In this session, Emily will share a practitioner’s playbook shaped through real-world experimentation, including:

1. How segmentation shaped treatment strategies

2. What data inputs actually improved account prioritization

3. How digital and voice channels strengthened each other

4. Where self-serve options created measurable lift in outcomes

Shantanu will guide the discussion toward what’s ahead: the emerging role of agentic AI in supporting cure rates, operational efficiency, and customer experience in 2026.