Daily Digest - September 26, 2025

 🎉🎂 Happy Birthday to: Patrick Whisennand of CompleteCare, Steve Parker of DCM Services, Christopher Low of Blitt and Gaines. Happy belated Birthday to Mitch Williamson of Barron & Newburger.

🎉 Congratulations to the following for starting their new positions: Brenda Boegel, who is now a case management supervisor at Weltman, Weinberg & Reis.

🚨New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Candace Allen from Williams & Fudge breaks down common signs that a consumer may be getting upset and the best ways to prevent that from happening. Thanks to Peak Revenue Learning for sponsoring this series! Click on the image below to view this week’s episode!

This is the last time you will see me promote

It’s almost too late, but there is still time. Don’t miss out on a great opportunity to tap into an amazing quantity and quality of information at a time when everything is changing. For all of the evolutions and revolutions that are re-shaping this industry, what holds people back is fear. Coming to ComplianceCon is a dose of reassurance, lighting a path for you to adopt new communication channels and take advantage of everything that AI can do for your operation, and so much more.

You don’t have to be afraid anymore.

Hope to see you in Nashville next week.

Collector, Creditor Facing Suit Over Disputed Debt

• There are two sides to every story, we are taught. We are also taught that when there are two sides to every story, the truth usually lies somewhere in the middle. A collection operation and a creditor — the owner of an apartment building — are facing individual and class-action allegations over the amount that a son and his father are being told is due because the son moved his belongings out of his apartment a week after the lease on the unit had expired.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

Appeals Court Says Post-Complaint Filings Don’t Revive FDCPA Claims

• The Court of Appeals for the Third Circuit has upheld the dismissal of a Fair Debt Collection Practices Act case that attempted to invoke the continuing violation theory because the suit was filed more than a year after the alleged violation occurred.

• More details here.

CFPB Rescinds Public Release of Supervisory Designation Orders

• The Consumer Financial Protection Bureau has finalized a rule rolling back its 2022–2024 amendments to supervisory designation procedures, once again treating decisions and orders as confidential supervisory information.

• More details here.

TransUnion: 5.4M Borrowers Behind on Student Loans May Prioritize Those Over Other Debts

• Federal student loan borrowers are under intense financial strain as serious delinquencies remain near record levels, and many are preparing to reshuffle their bill-paying priorities as the Department of Education resumes involuntary collections like wage garnishment and tax refund offsets, according to data released yesterday by TransUnion.

• More details here.

WORTH NOTING: How much you, and everyone else, is paying every month in hidden costs when it comes to owning a car ... How banks can use conversational AI to drive improved relationships with consumers ... The regulator overseeing credit unions said it will no longer consider reputational risk when conducting examinations ... Just how connected are we to our phones? More than you probably think ... The kind of question most people never think to ask: why do wind turbines only have three blades? ... Tools bought at a dollar store helped one family make a huge find ... Understanding the science of defiance and why people comply ... Why the former CEO of Google is against the idea of people working from home.

Funny Friday, part I

Funny Friday, Part II

The webinar recap will return on Monday!

The Daily Digest is sponsored by TCN