Daily Digest - September 24, 2025

 🎉🎂 Happy Birthday to: Rich Kramer of Altus Commercial Receivables, Philip Burgess of MicroBilt, Jenna Williams of Sequium Asset Solutions, Hank Kirkland of MSCB, and Paul Irby of Williams & Fudge.

🎉 Congratulations to the following for starting their new positions: Kelvin Marin-Solis, who is the new Senior Manager, Collections & Recoveries at Happy Money.

I saw a commercial on TV this weekend. That's not the news, but that is something that doesn't happen often anymore. The commercial made the statement, "It's never been a worse time to be a problem." That really stuck with me. Between all the technology and resources that are available, answers are everywhere. Figuring out which answer is the right one can still be a challenge, but if someone is looking for an answer, there are plenty of places to look.

That's one of the reasons why I love sharing as much content as I do, because it helps provide answers. I believe a rising tide lifts all boats and it's an honor and a privilege to contribute to that tide for the credit and collection industry.

Opportunities like ComplianceCon don't come around often. Sure, there are no shortage of events aimed at this industry, but I truly believe the value that you get by coming to ComplianceCon -- 23 hours of content, CLE credits, access to experts that you don't see all the time -- offers an abundance of solutions to a wide variety of problems.

If you haven't registered yet, there is still time. I would love to see you in Nashville. If you haven't checked out the conference yet, you can see the agenda and all the speakers at compliance-con.com. It's a true problem solver.

🔖 🎓 Now with CLE Credits!

Judge Recommends Dismissal of FDCPA Claim After ‘Refusal to Pay’ Buried in Essay

• When is a refusal to pay and request to cease communications not a refusal to pay and request to cease communications? When it’s couched in a seven-paragraph letter about Christmas, a Magistrate Court judge in California has ruled, recommending that a defendant’s motion for judgment on the pleadings in a Fair Debt Collection Practices Act case be granted.

• More details here.

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

Many Households Still Lack Savings to Cover Even Small Emergencies: Report

• A new analysis of financial data from more than six million households shows that cash savings, not discretionary income, are the true measure of financial security. Even households with steady income streams face greater risks if their emergency savings are thin, according to a report from JPMorgan Chase.

• More details here.

Report Cites Gaps in Hospital Charity Care Policies That Leave Patients With Surprise Bills

• Hospital financial assistance programs are designed to protect patients from crushing medical costs, but gaps in how those programs are applied mean many low-income patients are still left with bills they cannot afford, according to a published report.

• More details here.

37 Companies Seeking Collection Talent

• More than three dozen different job opportunities are out there for the taking. Is your next step up the corporate ladder just one click away? Or are there ideas for how to write your next job ad to help attract talent? Check out this week's job listings summary to find out!

• More details here.

WORTH NOTING: Bill collector is listed as an office job that is "dying" ... A new law in Maine that prohibits credit reporting of medical debts goes into effect today ... Capital One is laying off nearly 400 employees who used to work at Discover ... The hidden causes of heart attacks are often overlooked or misdiagnosed ... AI tools are helping with productivity, but not helping companies' bottom lines ... Since I happen to be in Oklahoma today, here are candidates to be the next head coach at Oklahoma State University ... What it takes for kids to have exceptional social skills ... Gen Z has a new home-buying hack called "co-buying."

Wisdom Wednesday, part I

Wisdom Wednesday, Part II

The webinar recap will return tomorrow!

The Daily Digest is sponsored by TCN