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- Daily Digest - October 9, 2025
Daily Digest - October 9, 2025
Brought to you by: TCN | By Mike Gibb
Mike Gibb
October 09, 2025
🎉🎂 Happy Birthday to: Joshua Cola of Credit Control, Ray Morgan of RHM INC, Chris Dutton of Lentegrity, and Artur Aleksandrowicz of AB Recovery.
Aaron Reiter and I are back with another episode of “Dad Jokes” Enjoy!
ComplianceCon Photos!
If you missed ComplianceCon last week and want to see what all the fuss was about, or if you were there and want to relive it, check out the photos from the event!
Getting to Know Bo Yu of EXL Services
If anything matters to Bo Yu, it’s the little things. Those are the building blocks on which big things — like collection strategies — are based. Focusing on the little things has helped Bo on every step of his journey in collections and would no doubt be helping him if he chose to be a handyman instead. Read on to learn more about Bo, why he thinks the Swiss aren’t just good at cheese and watches, and his great answers for what he likes most about collections.
This series is sponsored by TEC Services Group
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Judge Grants MTD on Two of Three Claims in FDCPA, TCPA Case Against Collector
A District Court judge in New Jersey has granted a defendant’s motion to dismiss on one of two claims made by a plaintiff that the defendant violated the Telephone Consumer Protection Act case while also granting the motion to dismiss a claim that it violated the Fair Debt Collection Practices Act.
FCC Eyes New Rules to Verify Caller Identity and Flag Overseas Calls
The Federal Communications Commission will take up a proposal later this month aimed at giving consumers, and by extension, legitimate callers, more transparency about who’s calling them and where calls originate. The proposal, titled Improving Verification and Presentation of Caller Identification Information, will be considered at the agency’s October 28 meeting as part of its continuing efforts to combat illegal robocalls.
Report Finds Medical Debt Lawsuits Plummet in New York Following Reforms
A new report from the Community Service Society of New York (CSS) credits a slate of state-level policy changes for nearly eliminating hospital medical debt lawsuits and dramatically reducing the share of New Yorkers with medical debt in collections.
WORTH NOTING: Time was, you wanted to be at the top of the search results. Now, that might not be the best place to be ... More people are going to be cutting back on travel during the holidays this year ... Two in five consumers have reached the limits of the amount of credit card debt they can handle ... Regulators in Massachusetts have finalized amendments to its debt collection regulations ... Disney is hiking the fees it charges to get into its parks ... A lot of people have considered quitting their jobs because they are emotionally exhausted ... The secrets for success from the former CEO of a $12 billion company ... As someone who enjoys the occasional diet soda, this news was particularly depressing.
Top 10 Thursday, part I
Top 10 Thursday, Part II
Webinar Recap: Optimizing Your Email Reputation
In today’s collections environment, a poor email reputation can be just as damaging as a poor credit score. During a recent webinar sponsored by Concepts2Code, industry experts Mark Reinhard (Concepts2Code), Dianne Harrell (Frost A-Net), and Jason Roozee (Rosalyn Financial Group) discussed how to build, monitor, and protect your email domain reputation to ensure better engagement and compliance.
“Your email reputation determines how well you’re treated by the email providers,” said Reinhard, explaining that each provider—Gmail, Yahoo, Outlook—uses its own algorithm to judge senders based on engagement, consistency, and content quality. Poor performance can quickly land messages in spam folders, hurting contact rates and collection effectiveness.
Panelists compared email reputation to a credit score that fluctuates based on behavior. Consistency and engagement are key—sending too many emails at once or repeatedly targeting unengaged consumers will damage your domain’s credibility. Roozee warned, “If you get one bounce from Yahoo, stop sending to that domain immediately and let it cool off.”
The experts also highlighted the importance of separating compliance-heavy communications (like validation notices) from marketing or payment reminder campaigns. Using dedicated domains or IP addresses for different types of emails helps minimize risk. “Don’t hurt your own reputation just to meet a client checkbox,” Reinhard advised.
🧠 Key Takeaways:
Monitor performance daily. Use tools like Google Postmaster to track reputation, open rates, and spam complaints. Early detection helps prevent long-term deliverability issues.
Prioritize engagement. Remove inactive recipients, avoid sending attachments, and place calls-to-action directly in the email body.
Segment and protect. Use separate domains or IPs for compliance-related emails to safeguard your primary sending reputation.
Maintaining a good email reputation isn’t just about technology—it’s about trust, consistency, and understanding the balance between compliance and deliverability
The Daily Digest is sponsored by TCN
