Daily Digest - October 6, 2025

 🎉🎂 Happy Birthday to: Christi Regan of Radius Global Solutions, Bryan Eichenbaum of American Heritage Credit Union, and Jill Fecher of ZIZO Technologies. Happy belated Birthday to: Megan Stone of Spring Oaks Capital (Oct. 5), Nick Ciabattone of Corporate Advisory Solutions (Oct. 5), Ralph Hall of BCA Financial Services (Oct. 4), and Clinton Swisher of Swisher Group (Oct. 4).

 🎉Congratulations to the following for starting new positions: Mike Brunken as Head of Professional Services at Number Sentry, and Brad Wagner as Vice President of Operations at Pacific Debt Relief.

Breached Agency Settles Suits for $2.6M

• A Pennsylvania-based collection agency has agreed to pay $2.6 million and implement sweeping data security reforms to settle claims stemming from a 2024 cyberattack that compromised the personal and financial information of nearly 1.6 million consumers.

• More details here.

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

Judge Grants MSJ For Defendant in FDCPA Case Over Disputed Debt

• A District Court judge in Nevada has granted a defendant’s motion for summary judgment in a Fair Debt Collection Practices Act case that centered around how the defendant responded to the plaintiff’s dispute of the debt.

• More details here.

Gen X’s Student-Loan Burden Is Squeezing Household Finances and Raising Collection Risks: Reports

• A growing share of middle-aged consumers are falling behind on student-loan payments, creating ripple effects across auto loans, credit cards, and personal debt portfolios, according to a pair of published reports. The strain is most acute among Generation X borrowers, who are now between ages 45 and 60 and simultaneously juggling the costs of raising families, caring for aging parents, and preparing for retirement.

• More details here.

Compliance Digest – October 6

• Insights from Dale Golden, Marissa Coyle, Lori Quinn, Jessica Klander, Brent Yarborough, and Chuck Dodge fill this week’s Compliance Digest. Get important context and perspectives on recent legal rulings and compliance updates and changes.

• More details here.

• This series is sponsored by Bedard Law Group

WORTH NOTING: More consumers are turning to pay advance apps and services, which is not a good sign ... OpenAI, the company behind ChatGPT, just purchased a fintech company ... Residents of these states are the most excited about Halloween ... Low-effort ways to get in the Fall spirit ... Is caffeine to blame for why your medicine isn't as effective as it's supposed to be? ... The right way to use AI when at work ... How to get ready to celebrate National Taco Day, which is coming up tomorrow ... Something my family noticed at dinner yesterday that we found troubling.

Music Monday, part I

Music Monday, Part II

Webinar Recap: Turning Good Collectors Into Great Collectors

The latest AccountsRecovery.net webinar, “Turning Good Collectors Into Great Collectors,” sponsored by CSS Impact, explored how agencies can elevate average performers into top-tier collectors. Moderated by Mike Gibb, the discussion featured insights from Gordon Beck (Valor Intelligent Processing), Tessa Foote (Fox Collection Center), Mara Morgan (Account Recovery Specialist), and Ryan Thorpe (First Financial Asset Management).

The panelists agreed that while money is a motivator, sustainable greatness comes from consistency, adaptability, empathy, and a sense of purpose. Gordon Beck highlighted that great collectors “create arrangements that stick” rather than just chasing payments. Mara Morgan added that the best collectors think beyond immediate results, building long-term relationships with consumers. Ryan Thorpe emphasized the importance of ego control, warning that “winning an argument without collecting money is still a loss.”

Panelists also stressed that leadership and mentorship are critical. Developing greatness often requires consistent coaching, recognition of small wins, and aligning collectors with personal motivators like family goals or long-term financial aspirations. As Tessa Foote noted, “When you focus on the people part of it first, money will follow.”

While not every collector can become great, most can improve with the right structure, guidance, and encouragement. Agencies that invest in mentorship, personalized coaching, and purpose-driven culture are more likely to cultivate greatness within their teams.

🧠 Key Takeaways:

• Focus on development, not just results. Invest in ongoing coaching, role-plays, and call reviews to help collectors continuously improve.

• Balance empathy with urgency. Great collectors know how to connect with consumers emotionally while still driving toward resolution.

• Motivate beyond money. Recognition, personal goal-setting, and fostering a culture of purpose help sustain performance over the long term.

By combining structured training, leadership involvement, and personal motivators, agencies can unlock the potential of their teams and turn good collectors into great ones.

The Daily Digest is sponsored by TCN