Daily Digest - October 28 2025

🎉Happy Birthday to: Jessica Foster Kagansky of Crown Asset Management, Diana Macon of PRA Group, Keith Wier of Maurice Wutscher, and Cory Braddock of nuvei.

🎉Congratulations for starting new positions: Elisabeth Reveles as Senior Director of Collections at Accion Opportunity Fund.

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Thursday, October 30 @3pm ET: Small Agency TechTactics

Suit Accuses Collector of Ignoring Cease Request by Attempting to Collect Different Debt

• Does a refusal to pay a debt owed to a specific creditor apply to debts that are owed to other creditors? One plaintiff thinks so and has filed a lawsuit in New York federal court accusing a collection operation of violating the Fair Debt Collection Practices Act.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

CFPB Reasserts Federal Preemption of State Credit Reporting Laws

• The Consumer Financial Protection Bureau formally confirmed yesterday that the Fair Credit Reporting Act broadly preempts state laws governing large areas of credit reporting, replacing a 2022 interpretive rule that the agency now calls flawed and confusing.

• More details here.

Judge Grants MTD After Plaintiff Demands ‘Pure Gold’ for Violations

• A District Court judge in Maryland has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act case involving what appears to be a sovereign citizen — the plaintiff sought pure gold as payment for any violation — ruling that the plaintiff’s “subjective ignorance” of the debt is not an indication that the defendant did anything wrong.

• More details here.

Delaware Medical Debt Credit Reporting Law Goes Into Effect

• A medical debt credit reporting law took effect today in Delaware, eliminating the ability to include medical debt in consumer credit reports — a sweeping protection aimed at easing financial burdens tied to illness and emergency care.

• More details here.

WebRecon September 2025 Stats: TCPA, FDCPA Way Up Over Last Month, FCRA Down a Bit

• September 2025 saw TCPA and FDCPA litigation spike by double digits (+23.7& and +22.6% respectively) while FCRA litigation ticked down a bit (-4.7%).

• More details here. 

WORTH NOTING: If you think DIY holiday gifts are the way to go if you are looking to save money, you may want to think again ... The CEO of Zoom says that AI assistants are going to allow people to start working fewer hours and the technology will shorten our workweek ... People would prefer to talk about literally anything else rather than talk about their finances ... I find great fault with Chicago topping a list of the top winter holiday destinations -- in fact I find fault with each of the top five cities on this list ... The lengths that people are willing to go to in order to make every penny count ... Secrets that hospitals won't tell you to help lower your medical bills ... Jefferson Capital is buying $500 million of credit card receivables ... Amazon is laying off 30,000 corporate workers, about 10% of its workforce.

Trailer Tuesday, part I

Trailer Tuesday, Part II

Webinar Recap: Updating Your Policies and Procedures

In a recent AccountsRecovery.net webinar sponsored by Sedric, industry experts discussed how to keep compliance policies current and effective in today’s fast-changing regulatory landscape. Moderator Mike Gibb opened by reminding attendees that “policies and procedures are living, breathing documents,” not static manuals.

Panelists Lisa Saidel (MRS BPO), Dr. Jermaine Kimble (Sedric), Scott Morris (Stromberg Miller Morris & Partners), and Jer’Ron Dinwiddie, Esq. (Harrison Harris) emphasized that regular policy reviews are essential to maintaining compliance and operational efficiency. Saidel noted that regulatory updates, client requirements, and operational shifts all demand timely policy changes. Kimble stressed the value of a strong governance culture and the use of AI tools to identify outdated policies before they become compliance risks.

Morris highlighted that “risk should drive your review frequency”—with higher-risk policies requiring more frequent evaluation. Dinwiddie added that involving front-line staff ensures policies are realistic and enforceable. Panelists also underscored the importance of version control, documentation, and ownership, reminding companies that regulators appreciate visible evidence of ongoing improvement.

While technology and automation can streamline the process, the panel agreed that maintaining a culture of compliance—where every employee feels responsible for doing things right—is the true foundation for success.

🧠 Key Takeaways:

• Create a policy management policy. Clearly define ownership, review timelines, and approval steps to keep policies aligned and organized.

• Embrace version control and documentation. Regularly record updates and review dates—even when no changes occur—to demonstrate diligence to auditors and clients.

• Leverage technology and teamwork. Use AI-driven compliance tools to flag risks early, and engage multiple departments to ensure policies are both practical and enforceable.

As Dr. Kimble summed up, “Compliance shouldn’t live in the legal department—it should live in your culture.”

The Daily Digest is sponsored by TCN