Daily Digest - November 6, 2024

New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, LaDonna Bohling shares her insights on the ideal tone of voice that collectors should use during calls with consumers.  
Thanks to Peak Revenue Learning for sponsoring this series!

Judge Awards Attorney’s Fees to Both Sides in FDCPA Case

• A District Court judge in Florida has been forced to rule on competing motions for attorney’s fees in a Fair Debt Collection Practices Act case in which both sides are claiming victory, ruling partially in favor of both the plaintiff and the defendant. The judge decided that the plaintiff is entitled to recover some attorney’s fees, while the defendants are also entitled to recover some costs, but only after a particular offer of settlement was made.

• More details here.

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Credit Strain Grows as More Americans Live Paycheck to Paycheck

• 62% of Americans are now living paycheck to paycheck, according to recent research from PYMNTS Intelligence, highlighting a stark reality for many consumers today. For those living on the edge financially, every pay period is just enough to make it to the next — leaving them highly vulnerable to unexpected expenses.

• More details here.

Report Highlights Progress of CFPB’s Information Security Efforts, But Gaps Still Remain

• The Consumer Financial Protection Bureau has made strides in improving its information security program, but a recent audit highlights several critical areas where the agency is falling short, according to a report released last week by the Federal Reserve Board’s Office of Inspector General, which is an independent oversight authority over the Fed and the CFPB. Despite the CFPB’s overall effectiveness in managing information security, key vulnerabilities and process gaps remain unaddressed, posing potential risks for the agency’s cybersecurity posture, according to the report.

• More details here. 

InDebted Appoints Kristyn Leffler as Chief Product Officer

• InDebted, the global third party collections solution for future-thinking organizations, today announced the appointment of Kristyn Leffler as Chief Product Officer. Leffler joins InDebted from one of the nation’s largest debt buyers, where she developed innovative, data-driven collections strategies. In her new role, Leffler will lead InDebted’s global product strategy, focusing on enhancing the company’s AI-powered collections capabilities and industry-leading customer experience.

• More details here.

20 Companies Seeking Collection Talent

• Curious what a debt collector is getting paid in Mississippi or Brooklyn? Want to know what FLoD means? (I had to look it up) Check out those job openings and more in this week's job listings summary, featuring opportunities at nearly two dozen companies.

• More details here. 

WORTH NOTING: Happy 10th birthday to Amazon's Alexa ... The best cell phone plans ... First-time homebuyers are older than ever, according to new data ... Just how important good health insurance is to people looking for a new job ... Too much sitting down is accelerating your biological clock ... How to stay focused at work when the rest of your life is spinning around you ... How artificial intelligence made Tom Hanks look younger ... An ambulance hit a man riding a bicycle, then charged him $1,800 for the ride to the hospital.

Wisdom Wednesday, Part I

Wisdom Wednesday, part II