Daily Digest - November 18, 2024

New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, LaDonna Bohling shares her insights on how collectors should calm consumers who are upset or angry.
Thanks to Peak Revenue Learning for sponsoring this series!

Judge Dismisses FDCPA Suit After Defendant Doesn’t Respond to Validation Request

• A District Court judge in Maryland has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act lawsuit after it was accused of not responding to a validation request from the consumer, pointing out that the defendant doesn’t necessarily have to respond, as long as it doesn’t attempt to collect on the debt.

• More details here.

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

NYC Amends Collection Regulation to Clarify Debt Collection Definition Includes Creditors

• In a development first announced by ACA International, the New York City Department of Consumer and Worker Protection (DCWP) has proposed an amendment to its new debt collection regulation. The amendment aims to clarify that the definition of a “debt collector” under the city’s Consumer Protection Law (CPL) explicitly includes creditors collecting their own debts.

• More details here.

U.K. Cellphone Provider Unveils AI ‘Granny’ To Talk to Scammers

• Granted, this appears to be available in England only for now, and it’s intended to fight fraud and scams, but it’s likely only a matter of time before it makes its way westward to the United States and could possibly be deployed against collection calls. England’s largest cellphone carrier has unveiled a new technology that could pose a new challenge for debt collectors. Its secret weapon? A bored grandmother with nothing but time on her hands, generated by artificial intelligence.

• More details here. 

New ARMSights poll, sponsored by Belvista

Most recent poll results:

Compliance Digest - November 18

• There may only be a handful of cases to break down this week, but that doesn't mean they weren't important. Check out what Nick Prola, Mike Frost, David Schultz, Issa Moe, and Brendan Little have to say. When someone can work in "White Men Can't Jump" into a summary of an FDCPA case, you know it's definitely worth the read.

• More details here.

WORTH NOTING: A refresher on food safety tips, like the five-second rule, in advance of holiday dinners and leftovers ... Nine countries offer ancestry-based citizenship to Americans, if you are looking for a new place to live ... How a wrong Google search can compromise your data ... If the Earth is round, why does everything on the horizon always look flat? ... President-elect Trump has chosen Brendan Carr to be the next chair of the Federal Communications Commission ... Easy ways to improve your mental clarity when you are feeling overwhelmed ... Here are 100 of the best Thanksgiving jokes to keep your family in stitches ... Why you may want to think twice before ordering employees back to the office.

Music Monday, Part I

Music Monday, Part II