Daily Digest - November 12, 2025

🎂 Happy Birthday to James Lyle of Resurgent Capital Services, Andrew Coffey of Servicing Solutions, and Hudson Shelton of Frost-Arnett.

🎉Congratulations for starting new positions: Jackie Seczney as CSO Director of Logistical Support at Meduit, Robert Fagan as SVP of Managed Assets at Wintrust Specialty Finance, and Bryan Hidalgo as Vice President, Operations at Prosper Marketplace.

📝 Quick Notes

📖 Interested in joining a book club to discuss this book? Let me know.

Judge Grants MTD in FCRA Case Over Missing Dispute Flag on Credit Report

• A District Court judge in Pennsylvania has granted motions to dismiss filed by the defendants — a credit reporting agency and a collection operation — in a Fair Credit Reporting Act case that claimed inaccurate information was included in the plaintiff’s credit report.

• More details here.

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

DOJ Opinion Blocks CFPB From Drawing Fed Funds, Raising Operational Questions

• The Consumer Financial Protection Bureau will remain open through at least the end of 2025 but could face a funding lapse in early 2026 after the Department of Justice determined the agency can no longer legally draw money from the Federal Reserve.

• More details here.

Cyber Threats Move Beyond Desktops

• The walls protecting business networks are disappearing, and the weakest link might be in your pocket or on your desk.

• More details here.

41 Companies Seeking Collection Talent

• There are just as many reasons to check out this week's job listing summary as there are jobs listed. Whether you are looking for your next step up the corporate ladder or looking to see how others are attracting candidates, or whether you're wondering if your competitor or friend is hiring, this link should be a must-click for you.

• More details here.

WORTH NOTING: This might be the most expensive sock/phone holder that I've ever seen ... A former doctor has launched an empathetic AI companion app ... A survey of what people have planned for the upcoming holiday shopping season ... Nearly half of Americans can't wait until the clock reads "p.m." before having a treat ... Is today the day the government shutdown comes to an end? ... Economists weigh in on why housing has become so unaffordable in the United States ... Which U.S. states have the dirtiest hospitals ... What you need to know about the end of the penny.

Wisdom Wednesday, part I

Wisdom Wednesday, Part II

Webinar Recap: How Many Systems Does It Take to Miss a Payment? Fixing Data Chaos in Collections

In today’s collections environment, fragmented systems—from CRMs and payment portals to compliance tools and legacy databases—are creating costly blind spots. This webinar brought together experts from Tratta, Solvent Plus, BCA Financial Services, and Hollis Cobb to explore how disconnected data flows lead to missed payments, consumer frustration, and compliance risk. Panelists shared real-world examples of broken links, outdated account statuses, and mismatched messaging that erode trust and delay resolution.

Miller Magness recounted a failed ER payment link that expired within hours, underscoring the importance of real-time system updates. Ralph Hall and John Fuller emphasized the operational complexity of syncing multiple platforms, especially when consumers interact across channels. Josh Allen framed the conversation as the culmination of a four-part series on agent engagement and system interoperability, highlighting the need for a unified data strategy.

The consensus: trust, branding, and timing are everything. Agencies must ensure that every consumer touchpoint—from SMS to portal—reflects accurate, current information. Without integration, even the best outreach strategies fall flat.

🧠 Key Takeaways:

• Prioritize API-driven integration: Replace batch file exchanges with real-time APIs to ensure accurate account status, settlement offers, and contact details across platforms.

• Monitor and test consumer-facing links: Broken or expired payment links damage trust and reduce conversion. Build workflows to validate and refresh URLs dynamically.

• Equip agents with full visibility: Ensure agents can see consumer interactions across systems (e.g., portal logins, SMS replies) to personalize outreach and improve resolution rates.

This session reinforced that data chaos isn’t just a technical issue—it’s a trust issue. Fixing it requires operational discipline, consumer empathy, and system-wide coordination.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN