Daily Digest - November 12, 2024

New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, LaDonna Bohling shares her insights on how collectors should calm consumers who are upset or angry.
Thanks to Peak Revenue Learning for sponsoring this series!

Collector Sued for Allegedly Calling Plaintiff Names, Artificially Raising Balance

• A collection operation is being accused of violating the Fair Debt Collection Practices Act after a representative allegedly threatened and cursed at the plaintiff and artificially raised the balance of the debt when the plaintiff protested the behavior, according to a copy of the complaint. The plaintiff was contacted in October 2023 and then waited almost a year to the day to file the suit despite being called some really not nice names.

• More details here.

• This series is sponsored by WebRecon

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TODAY’S WEBINAR

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Maryland Appeals Court Ruling Limits Litigation Privilege in Debt Collection Cases

• A Maryland Appeals Court has vacated the dismissal of a class-action complaint accusing a healthcare provider of violating state collection law, ruling that the common law litigation privilege does not shield debt collectors from liability under the Maryland Consumer Debt Collection Act (MCDCA) and the Maryland Consumer Protection Act (MCPA). The ruling emphasizes that collectors are not immune from liability when attempting to collect debts they allegedly know are not owed by consumers.

• More details here.

Republicans Call for Halt to Rulemaking at FCC During Transition

• Congressional Republicans are putting pressure on the Federal Communications Commission to pause work on controversial items following the recent election. Sen. Ted Cruz [R-Texas] and Rep. Cathy McMorris Rodgers [R-Wash.] have both sent what are known as “pencils down” letters to FCC Chairwoman Jessica Rosenworcel, urging the agency to focus only on non-controversial matters until the new administration takes office. Even FCC Commissioner Brendan Carr, considered to be the frontrunner to replace Rosenworcel as head of the FCC in the new administration, is urging the regulator to hit the pause button for the next two months.

• More details here. 

Payment Declines Are Falling, But Still Hitting Struggling Consumers Hard

• Payment declines are becoming less common overall, but financially struggling consumers continue to face them at disproportionately high rates, according to a new PYMNTS Intelligence report.

• More details here.

Capital Recovery Corporation Achieves SOC 2 Type I Compliance, Demonstrating Commitment to Data Security and Privacy

• Capital Recovery Corporation, a leading provider of compassionate medical and commercial debt recovery services, is proud to announce that it has successfully achieved SOC 2 Type I compliance. This certification affirms Capital Recovery’s dedication to maintaining the highest standards of data security, availability, and privacy for its customers and partners.

• More details here. 

WORTH NOTING: Some things to keep in mind if you are searching for a health insurance plan ... The best place to store your luggage when you are on vacation ... Saying "Thank you" really matters when it comes to overall family happiness, according to new research ... Why a 4-minute wait is the magic number for Starbucks ... How you can get Whoppers for $1 for a limited time ... Caring for family members can delay your retirement by up to 21 years ... The amount of credit card debt being carried by retirees has reached "alarming" levels ... Meet the man who picks the tree that ends up in Rockefeller Center every year.

Trailer Tuesday, Part I

Trailer Tuesday, part II