Daily Digest - May 5, 2026

🎂Happy Birthday to: Dar Kroll of Capital One, Daniel Frisicaro of American Coradius International, and Alyssa (Allyssa Liles) Riley of Community Choice Financial Family of Brands. Happy belated Birthday to Bryce Payne of TCN.

🎉Congratulations for starting new positions: Chelsea Shopodock as Executive Director | Client Services at GetixHealth, Timothy Stephens as Adjunct Instructor at University of South Carolina Joseph F. Rice School of Law, Alice Ray Graham as Chief Executive Officer at Valley Credit Service, Nicole Nye as Senior Vice President, Product Management AI at Vatica Health, and Jamie Burns-Ostapenko as Sr. Director of Outsource Agency at Landmark Strategy Group.

Logo Madness!

It’s time to crown the best logo in the industry. Full bracket available here so you can track the competition. Click on the link underneath the logo to choose your winner. Voting is open for 24 hours.

Suit Accuses Collector of Trying to Recover Non-Existent Debt

• One of my favorite activities is people watching. It appeals to my nosy and curious nature. Looking at the lawsuits that individuals file against companies in the credit and collection industry is an interesting form of people watching. Sometimes, you read complaints and wonder why this consumer chose to file a lawsuit, because it isn’t the reaction that you would have had. For me, this is one of those cases. A consumer has accused a collection operation of violating the Fair Debt Collection Practices Act by attempting to collect on a debt that the consumer claims he does not owe.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Appeals Court Backs Dismissal After ‘Egregious’ Filing Errors and Rule Violations

• The Court of Appeals for the Eleventh Circuit has affirmed the dismissal of a Fair Credit Reporting Act lawsuit against two credit reporting agencies, concluding that the plaintiff’s repeated procedural violations and reliance on nonexistent legal authority justified the lower court’s decision to dismiss the case with prejudice.

• More details here.

Judge Dismisses FDCPA Claims Tied to Credit Card Collection Lawsuit

• A District Court judge in Oklahoma has dismissed a plaintiff’s claims that a collection law firm violated the Fair Debt Collection Practices Act in connection with efforts to recover a credit card debt, finding the claims either barred by jurisdictional limits or filed too late to proceed.

• More details here.

Connecticut Advances Bill Expanding Exemptions for Joint Bank Accounts

• The Connecticut legislature has advanced a bill that would establish an additional exemption for certain assets in joint bank accounts. The proposal, Substitute Senate Bill 300, would expand the state’s list of exempt property by shielding funds in joint accounts where the debtor has no equitable ownership interest, a move that could have meaningful implications for post-judgment collection strategies.

• More details here.

MTD Denied in Case Alleging Failure to Investigate ID Theft Dispute

• A District Court judge in Florida has denied a motion to dismiss filed by a collection operation accused of violating the Fair Credit Reporting Act by failing to properly investigate a consumer’s identity theft dispute. The decision centers on whether the plaintiff sufficiently alleged both standing and a viable claim under the FCRA against a furnisher of credit information. The judge ultimately concluded that the allegations, while not extensive, were enough to survive dismissal.

• More details here.

Harris & Harris Expands Revenue Cycle Solutions with Frost-Arnett Acquisition

• Harris & Harris, Ltd., a leader in accounts receivable management, revenue cycle solutions and customer care, today announced the acquisition of Frost-Arnett Company, a nationally recognized healthcare revenue cycle and accounts receivable management firm.

• More details here.

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Trailer Tuesday, part I

Trailer Tuesday, Part II

Webinar Recap: AI vs. Human Collectors: Who Does it Better?

The webinar, sponsored by Payment Savvy, examined whether artificial intelligence can outperform human collectors in debt recovery. Panelists agreed that AI delivers speed, scale, and consistency, especially in routine tasks and early-stage collections. However, humans remain essential in complex negotiations, hardship cases, and situations requiring empathy. As Tim Smith emphasized, “Neither wins alone… you need them both.” The discussion highlighted that the most effective strategies combine AI’s efficiency with human judgment, ensuring compliance, recovery, and customer trust.

🧠 Key Takeaways:

• Segment by debt type and complexity: Deploy AI for high-volume, straightforward accounts (e.g., overdrafts, BNPL), while reserving human agents for collateralized or hardship-heavy cases where empathy and negotiation are critical.

• Adopt hybrid workflows: Use AI as the first line of engagement for routine outreach, with seamless escalation to human agents when complexity or consumer preference requires it.

• Leverage consumer behavior data: Personalize outreach by analyzing borrower engagement patterns, channel preferences, and timing to maximize recovery and minimize friction.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN