Daily Digest - May 22, 2026

Brought to you by: TCN | By Mike Gibb

Author

Mike Gibb
May 22, 2026

🎂 Happy Birthday to: Kelly Chiles of Solutions by Text, Martin Angel of Marine One Acceptance, Danny L. Redding, Jr. of Recovery Columbus, Inc., Adam S. Cohen of PCA Global Ventures, Leda Glyptis of Bourn, and Natalie Gurney of Phillips & Cohen Associates.

🚨New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Wade Isbell from Professional Credit shares what counts as a revocation, and how best reps can capture and propagate and make sure that they're marking those accounts when a revocation occurs. Thanks to Peak Revenue Learning for sponsoring this series! Click on the image below to view this week’s episode!

Logo Madness!

It’s time to crown the best logo in the industry. Full bracket available here so you can track the competition. Click on the link underneath the logo to choose your winner. Voting is open for 24 hours.

Which logo deserves to advance?

Login or Subscribe to participate in polls.

FDCPA Suit Targets Third-Party Disclosures and Implied Lawsuit Threats

  • One of the earliest lessons that people in collections learn is to not say something unless you intend to follow through on it. A collection operation is facing claims of violating the Fair Debt Collection Practices Act, state law in Arkansas, and invasion of privacy for allegedly texting the brother and sister of the plaintiff and informing them about the existence of a debt and for sending text messages to the plaintiff directly implying that a collection lawsuit was going to be filed when it had no intention of doing so, according to the complaint, which also named the owner and manager of the collection operation as a defendant.

  • More details here.

  • This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

TD Bank’s AI Cuts Processing Time From 15 Hours to Three Minutes

  • TD Bank Group has crossed a threshold that most financial institutions are still approaching from a distance. Canada’s second-largest bank has deployed a live agentic AI model inside its mortgage and home equity lending operations, compressing a 15-hour manual underwriting task down to under three minutes.

  • More details here.

Appeals Court Reverses TCPA Class Action Into Arbitration

  • The Court of Appeals for the Fourth Circuit has reversed a district court’s refusal to compel arbitration in a Telephone Consumer Protection Act class action, finding that a health insurance marketing company qualifies as a third-party beneficiary of an online agreement between the plaintiff and a lead generation service and can therefore enforce that agreement’s arbitration clause.

  • More details here.

Judge Dismisses Pro Se FCRA Suit Against Bank

  • A District Court judge in Massachusetts has granted a bank’s motion to dismiss a pro se consumer’s Fair Credit Reporting Act complaint, finding the plaintiff lacked standing and failed to allege facts sufficient to trigger the furnisher’s duty to investigate.

  • More details here.

New York Regulators Warn Financial Firms to Bolster Cyber Defenses as AI and Geopolitical Risks Mount

  • New York’s Department of Financial Services is putting regulated financial entities on notice: when the threat environment intensifies, minimum compliance is not enough.

  • More details here.

Wisconsin Appeals Court Affirms Dismissal of FDCPA, State Law Claims Over Attorney Involvement and Fee Demands

  • A Wisconsin appellate court has affirmed the dismissal of a consumer’s claims under the Fair Debt Collection Practices Act and the Wisconsin Consumer Act, rejecting arguments that a collection law firm’s attorney was not meaningfully involved in preparing collection communications and that demands for unadjudicated legal fees were misleading.

  • More details here.

WORTH NOTING: How leadership inside revenue cycle management leadership teams has evolved ... The Consumer Financial Protection Bureau has a new home in Washington, D.C. ... Consumers aren't falling head over heels for the new digital price tags in grocery stores ... Why you may want to think twice before leaving for a job with higher pay ... ChatGPT can now look into your bank account and help you with your finances ... The secret to winning on Jeopardy ... Extended warranties are almost never worth it ... How long you sleep can be linked to how long you live.

Funny Friday, part I

Funny Friday, Part II

Caseloads in legal collections are rising, yet many firms still rely on outdated systems that hinder efficiency and compliance. In this webinar, sponsored by CSS Impact, panelists Dave Aglira (Abraham Gindin), Michael Stillman (Stillman Law Office), and Paul Wilken (Mandarich Law Group) discussed how modern platforms, automation, and AI are reshaping the industry—and where challenges remain.

Michael Stillman reflected on legacy systems, noting they were “basically a filing cabinet,” compared to today’s integrated, real‑time solutions. Dave Aglira warned that firms stuck on proprietary systems are “killing ROI.” Paul Wilken likened outdated platforms to “a library card catalog,” stressing the need for SQL‑based backbones and real‑time API exchanges. The panel agreed that while automation is critical, human oversight is irreplaceable. As Stillman emphasized: “Trust but verify. You have to have human eyes on this stuff.”

Regulatory changes such as Reg F have forced firms to push vendors for compliance‑ready features, while client hesitancy continues to slow adoption of digital placements and communication strategies. With only a handful of vendors dominating the market, firms must innovate internally to remain competitive.

🧠 Key Takeaways:

  • Audit your systems for red flags: Document backlogs and excessive manual processes signal it’s time to upgrade.

  • Balance automation with oversight: Automate routine workflows, but maintain attorney review and compliance checks to catch errors.

  • Engage vendors and clients proactively: Push vendors for real‑time integration and educate clients on the benefits of electronic placements and digital communication.

This session underscored that while technology is advancing rapidly, operational culture and client buy‑in remain critical. Firms that embrace automation strategically, invest in continual learning, and foster vendor collaboration will be best positioned to manage growing caseloads efficiently.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN