Daily Digest - May 22, 2025

🎂🎉 Happy Birthday to: Kelly Chiles from Solutions by Text, Adam Cohen of Phillips & Cohen Associates, and Leah Dempsey of Brownstein Hyatt Farber Schreck.

New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Aaron Keyes from L J Ross Associates discusses how to handle situations where the consumer doesn’t speak much English or where English is not his/her first language. Thanks to Peak Revenue Learning for sponsoring this series! Click on the image below to view this week’s episode!

Logo Madness!

It’s time to start voting! Click on the logo you think is better to cast your vote. You can see the entire bracket here. Thanks to Drop Cowboy for sponsoring this year’s contest!

Getting to Know Jeff Pappas of Absolute Resolutions

• Dealing with consumers all day, every day, can deaden even the softest of hearts. Jeff Pappas has been where many of those consumers are and never loses sight of the fact that bad things can happen to good people. It speaks to his positive outlook on life that he hasn’t lost that perspective. Read on to learn more about Jeff, why he’d be a good resource not just for for book recommendations, but if you are ever looking for good ribs, too.

• More details here.

• This series is sponsored by TEC Services Group

A MESSAGE FROM TCN

TODAY‘S WEBINARS

UPCOMING WEBINARS

California Appeals Court Overturns Dismissal of Suit, Rules Plaintiff has Standing

• A California Appeals Court has overturned a lower court’s dismissal of a suit alleging a debt buyer violated the Fair Debt Collection Practices Act, the Rosenthal Fair Debt Collection Practices Act, California’s Fair Debt Buying Practices Act, and the Private Student Loan Collections Reform Act.

• More details here.

Breach Leads to Lawsuits, Lost Contracts for Tennessee Collector

• A collection agency is facing lawsuits, lost contracts, and more after being the victim of a data breach last year that is now being disclosed. Nationwide Recovery Services, a Tennessee-based debt collection agency, suffered a cybersecurity breach in July 2024 that has since triggered lawsuits, government contract cancellations, and breach notifications affecting more than 300,000 individuals tied to multiple healthcare providers.

• More details here.

States, Cities Step Up as CFPB Pulls Back

• States and municipalities across the country are taking steps to fill in where they think the Consumer Financial Protection Bureau has retreated from its positions of aggressively seeking to protect consumers, and those moves are likely to impact the credit and collection industry. The departure of the federal government from consumer protection enforcement has not resulted in a regulatory vacuum. In fact, it’s caused a state-level surge.

• More details here.

RNN Group Names Dane Mauldin as President to Accelerate Product Expansion & Growth

• RNN Group, a leading provider of data and verified information services, today announced that veteran data and information solutions executive Dane Mauldin has been appointed as President.

• More details here.

WORTH NOTING: Women quietly carry not just their own anxieties, but the stresses of friends and family, according to new research ... If you're like me and you hit the snooze button when your alarm goes off in the morning, you are like most people ... More people are missing their Buy Now, Pay Later payments ... Scottsdale, Arizona tops the list of best places to get a summer job ... The spots where vacation prices jump the most during peak travel season ... There is a difference between stars and numbers when displaying rankings, according to new research ... Why you should be fighting the death of the semicolon ... Why you need to embrace the concept of "strategic disappointment."

Top 10 Thursday, part I

Top 10 Thursday, Part II

The Daily Digest is sponsored by TCN