Daily Digest - May 16, 2025

🎂🎉 Happy Birthday to: Jessica Klander from Bassford Remele.

🙌 🥳 Congratulations to Ethan Dukes, who was promoted to Senior Director of Business Development at Convoke Systems.

New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Aaron Keyes from L J Ross Associates discusses the best tone of voice to use when speaking with consumers. Thanks to Peak Revenue Learning for sponsoring this series! Click on the image below to view this week’s episode!

Logo Madness!

It’s time to start voting! Click on the logo you think is better to cast your vote. You can see the entire bracket here. Thanks to Drop Cowboy for sponsoring this year’s contest!

Collector Sued for Leaving Zortman Messages After Consent was Revoked

• A collection operation is facing a class-action claim for violating the Telephone Consumer Protection Act and individual claims it violated the Fair Debt Collection Practices Act related to a handful of Zortman voicemail messages that were left on the plaintiff’s cell phone after the plaintiff allegedly revoked consent to be contacted. The messages were allegedly made using an artificial or pre-recorded voice because they were identical, according to the complaint.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

CFPB Reduces $2M Chopra-Era Fine to $45k

• The Consumer Financial Protection Bureau yesterday announced it has amended its January 30, 2025 consent order against international remittance company Wise, reducing the civil money penalty from $2.025 million to approximately $45,000. The Bureau also reaffirmed the requirement for Wise to pay $450,000 in consumer redress.

• More details here.

Two Steps Forward, One Step Back: The AI Journey

• The rapid adoption of generative AI in banking is driving significant changes in how financial institutions engage with customers and optimize their operations. KPMG’s 2025 Banking Survey reveals that nearly half of U.S. bank executives anticipate that generative AI will handle up to 40% of daily tasks by the end of the year. However, what is going on in the real world presents a contrasting narrative, with companies like Klarna adjusting their AI strategies after facing limitations in customer service automation.

• More details here.

Judge Denies Defendant’s Motion for Attorney’s Fees in FCCPA Case

• A District Court Judge in Florida has Denied a Defendant’s Motion for Attorney’s Fees in a Florida Consumer Collection Practices Act Case, concluding that the plaintiff’s belief that she had a legitimate claim against the defendant was sufficient to warrant the filing of the lawsuit, even though the claim was unsuccessful.

• More details here.

WORTH NOTING: Nearly 90% of Americans admit they have bad health habits ... Love The Onion and this article ... If you have ever wondered why flamingos are such weird eaters, science has found the answer ... Chili's and TGI Friday's are fighting over whose mozzarella sticks are better. What interesting times we live in ... Pay-for-delete may not be all its cracked up to be ... If you like going to concerts, you may want to avoid figuring out the economics of ticket prices ... Science-backed strategies to help you win over your toughest critics ... There is a lot of chaos surrounding UnitedHealth Group these days.

Funny Friday, part I

Funny Friday, Part II

The Daily Digest is sponsored by TCN