Daily Digest - March 6, 2026

🎂 Happy Birthday to the following: James Terwoord of Crown Asset Management, Joe Morrow of Valentine & Kebartas, Luis Monterrosa of Félix, and Marc Sottile of The Baldwin Group.

🎉Congratulations for starting new positions: Mario Forte as VP of Operations at Coast Professional, and Tracy Dudek as President at RevCycle, Inc.

🚨New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Stacey Sexton from ARS National Services shares what collectors should do when consumers say, "I have filed a complaint with the Consumer Financial Protection Bureau or a state attorney general”. Thanks to Peak Revenue Learning for sponsoring this series! Click on the image below to view this week’s episode!

Consumer Claims Collector Used Threats and Confusing Messages Over Plumbing Bill

• When trying to work out a situation with both a creditor and a collector, things can get confusing quickly. A creditor and debt collection operation are facing claims of violating the Fair Debt Collection Practices Act and the Rosenthal Fair Debt Collection Practices Act involving claims of how both interacted and communicated with the plaintiff related to months of back-and-forth calls and emails over a debt that was incurred when a toilet backed up in the plaintiff’s residence. The plaintiff alleges that the defendants engaged in a series of confusing, misleading, and threatening communications while attempting to collect a disputed balance tied to plumbing and remediation work.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Proposed FCC Rulemaking Could Push Companies to Reshore Call Center Jobs

• The Federal Communications Commission is preparing to vote on a series of proposals that could significantly reshape how U.S. companies operate their call centers, particularly those located outside the United States. FCC Chairman Brendan Carr announced that the agency will consider new rules aimed at encouraging companies to move call center operations back to the United States, improving service quality for American consumers, and cracking down on illegal robocalls that originate overseas.

• More details here.

Judge Finds Furnisher’s Investigation Unreasonable in FCRA Dispute

• A District Court judge in Kansas has granted a plaintiff’s partial motion for summary judgment in a Fair Credit Reporting Act case over the reasonableness of an investigation into a dispute conducted by a furnisher.

• More details here.

Judge Denies Discovery Request for Plaintiff’s Retainer Agreements in FDCPA Case

• A District Court judge in New Jersey has denied a defendant’s motion seeking the retainer agreements between a plaintiff and her attorneys in a Fair Debt Collection Practices Act case to potentially fight certification of a class, among other reasons.

• More details here.

New Survey Shows Consumers Want AI in Their Lives but Demand Control

• Artificial intelligence is quickly becoming part of consumers’ everyday digital experience, but a new national survey suggests adoption will depend heavily on trust, transparency, and user control. The findings offer important insight for banks, fintechs, healthcare providers, and collection operations that are exploring AI tools to improve efficiency, automate interactions, and personalize digital engagement.

• More details here.

WORTH NOTING: Capital One is laying off more than 1,100 people who used to work for Discover ... How consumers choose between buy now, pay later and credit card installment payment ... Are you one of the many people who have dedicated bedroom playlists? ... Did you know that the gravity on the Earth isn't consistent? ... Doctors share affordable care options for individuals who are without health insurance ... Which pizza chain topped the list as the most overpriced? ... Americans are tapping into their retirement savings to help make ends meet ... You're not burned out. You just have the wrong definition of success.

Funny Friday, part I

Funny Friday, Part II

Webinar Recap: AI & The Future of the Present

The webinar, AI & The Future of the Present, examined how artificial intelligence is transforming operations across collections, banking, fintech, and healthcare. Panelists emphasized that AI is no longer a distant concept but a present reality reshaping compliance, consumer engagement, and operational efficiency.

One speaker captured the urgency by stating: “AI is not the future—it’s the present we must learn to navigate.” The discussion highlighted how predictive analytics, automation, and personalization are already driving measurable improvements in recovery strategies, fraud detection, and customer communication.

At the same time, panelists stressed that compliance must remain the cornerstone of AI adoption. Technology should augment—not replace—the expertise of professionals, ensuring that innovation aligns with regulatory frameworks and consumer trust.

🧠 Key Takeaways:

• Prioritize compliance-first AI adoption: Every AI initiative must be designed with regulatory adherence at its core. As one panelist noted, “Efficiency is no longer optional—it’s the baseline expectation.”

• Invest in training and change management: Organizations should prepare staff to collaborate with AI systems, ensuring smooth integration and cultural acceptance.

• Leverage AI for consumer engagement: Personalization and transparency in communication can strengthen trust, particularly in sensitive areas like healthcare billing and debt recovery.

AI is already reshaping the credit and collections landscape. For agencies, debt buyers, banks, and healthcare providers, the path forward lies in strategic adoption—starting with pilots, measuring outcomes, and scaling responsibly. The consensus was clear: AI should be viewed as a partner in compliance, efficiency, and consumer-first engagement, not a replacement for human judgment.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN