Daily Digest - March 27, 2026

🎂 Happy Birthday to the following: Christy Nance of Lentegrity, Kacy Harlan of MCCI Decatur, James Holder of ClarityPay, Shawn Suhr of RADREVENUE, and Jenine Fitter of Button Finance.

🎉 Congratulations for starting new positions: Stephen Iglesias as Attorney at Zwicker & Associates.

🚨New Training Bytes Video Released!

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Stacey Sexton from ARS National Services shares what do you do when a consumer claims that someone else is responsible for the debt. Thanks to Peak Revenue Learning for sponsoring this series! Click on the image below to view this week’s episode!

Logo Madness is Back!

The quest to identify the best logo in the credit and collections industry is here. Click here to submit your logo and click here to see the past winners. Get your logos in now. VOTING STARTS NEXT WEEK!

NEW: Digital Communications Survey

✅ Click here and take a quick digital communications and benchmarking survey

Suit Accuses Debt Buyer, CRAs, of FCRA, FDCPA Violations over Satisfied Debt

• A debt buyer is facing claims it violated the Fair Credit Reporting Act and the Fair Debt Collection Practices Act and two credit reporting agencies are facing claims it violated the FCRA over a debt that the plaintiff claimed was paid off five years ago.

• More details here.

• This series is sponsored by WebRecon

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

New Study Calls Medical Debt Collection a ‘Coordinated Ecosystem’ Extracting Billions from Patients

• A new academic report is putting a spotlight on how medical debt is pursued in the U.S., and the findings should catch the attention of anyone working in collections, especially those tied to healthcare providers. Researchers analyzing 15 years of Virginia court data found that hospitals and medical providers filed more than 1.15 million lawsuits to collect approximately $1.4 billion from patients, describing the system as a coordinated “medical debt ecosystem” involving providers, attorneys, courts, and employers.

• More details here.

Court Finds Continued Texts After Opt-Out Violated FDCPA, Rejects BFE Defense

• A District Court judge in Pennsylvania has granted a plaintiff’s motion for summary judgment in a Fair Debt Collection Practices Act class-action lawsuit that accused the defendant of failing to stop sending text messages after the plaintiff opted out of receiving messages.

• More details here.

Judge Finds No FCRA Inaccuracy Where Refund Was Issued as Store Credit

• A District Court judge in Washington has granted a defendant’s motion for summary judgment in a Fair Credit Reporting Act case over how the defendant handled reporting information to the credit bureaus related to merchandise that was purchased using the defendant’s credit product and then subsequently returned by the plaintiff.

• More details here.

Oklahoma Enacts Comprehensive Data Privacy Law

• Oklahoma has joined the growing list of states passing comprehensive consumer data privacy legislation, creating new compliance considerations for companies that collect, process, or rely on consumer data as part of their operations. The newly enacted law establishes a framework that grants consumers expanded control over their personal data while placing new obligations on businesses that meet certain thresholds.

• More details here.

WORTH NOTING: Some new things to worry about if you want to avoid heart disease ... Ten trends for the housing market ... How often you check your phone, not for how long, is what is making you feel overwhelmed ... Is doomscrolling giving you "tech neck"? ... How to avoid paying all of those extra hotel fees they tack on to your bill ... A woman being sued for an unpaid debt wasn't in the best place to defend herself ... I don't need a test to know how I roll, but if you aren't sure if you are optimistic or pessimistic, this might help ... Not a good start for the Mets or a good impression for the man who played George Washington on Broadway.

Funny Friday, part I

Funny Friday, Part II

Webinar Recap: What to Expect During a Deposition

In a recent webinar moderated by Dennis Barton and sponsored by CSS Impact, legal and compliance experts shared practical insights on navigating depositions. While depositions are formally defined as pretrial discovery tools, panelists emphasized they are far more than recorded testimony—they reveal witness demeanor, credibility, and case strength, often influencing settlement decisions.

Bill Marohn described depositions as “so much more than just taking the recorded story,” while Jer’Ron Dinwiddie likened them to “the world’s most boring interview,” stressing the importance of concise, factual answers. Caren Enloe highlighted the risks of oversharing: “Train your deponent to be a deponent, not a compliance manager,” warning that volunteering information can lead to amended pleadings and new claims.

The panel discussed corporate depositions (30(b)(6)), where companies designate representatives to testify on specific topics. Choosing the right person—based on knowledge and communication skills rather than title—is critical. Preparation should include reviewing pleadings, discovery responses, and internal records, as well as anticipating opposing counsel’s style. Mock sessions or interviews can help witnesses avoid common pitfalls such as guessing or trying to “outsmart” attorneys.

Ultimately, depositions are strategic moments that can shape litigation outcomes. Proper preparation, training, and scope management protect organizations from unnecessary risk.

🧠 Key Takeaways:

• Limit the scope early: Review deposition notices carefully and file objections to irrelevant or overly broad topics to avoid fishing expeditions.

• Prepare and train witnesses: Ensure deponents understand their role, answer concisely, and avoid oversharing. Mock sessions can reveal tendencies that need correction.

• Choose the right representative: Select deponents based on knowledge and communication skills, not just title, and minimize the number of witnesses to reduce exposure.

This webinar underscored that depositions are not just procedural steps—they are pivotal opportunities to protect your organization’s interests and influence case outcomes.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN