Daily Digest - March 26, 2026

🎂 Happy Birthday to the following: Jason Burdette of Wright-Patt Credit Union, and Linda Barkewitz of Carolina Trust Federal Credit Union.

🎉 Congratulations for starting new positions: Stephen Iglesias as Attorney at Zwicker & Associates.

Logo Madness is Back!

The quest to identify the best logo in the credit and collections industry is here. Click here to submit your logo and click here to see the past winners. Get your logos in now. VOTING STARTS NEXT WEEK!

NEW: Digital Communications Survey

✅ Click here and take a quick digital communications and benchmarking survey

Getting to Know Brad Rounding of Revco Solutions

• If there is ever a high-pressure situation, especially if it’s in the morning, Brad Rounding is your guy. And it’s probably a good thing that someone who has a passion for cybersecurity is also good when the chips are down. It definitely seems like Brad is in the right job. Read on to learn more about Brad, why he is his own toughest critic, and this chapter of his career has been the best one so far.

• More details here.

• This series is sponsored by TEC Services Group

A MESSAGE FROM TCN

TODAY’S WEBINAR

UPCOMING WEBINARS

Judge Grants MSJ in FDCPA Case Targeting Validation and Communication Claims

• A District Court judge in Connecticut has granted a motion for summary judgment filed by a defendant in a Fair Debt Collection Practices Act case that alleged the defendant violated eight different sections of the statute.

• More details here.

Judge Denies MTD in FCRA Case Over Dispute Handling and Reporting

• A District Court judge in Illinois has denied a defendant’s motion to dismiss claims it violated the Fair Credit Reporting Act over how it handled a dispute investigation and for failing to mark the account as disputed with the credit reporting agencies. The ruling centers on whether the plaintiff plausibly alleged that the defendant failed to conduct a reasonable investigation and continued reporting inaccurate information after receiving notice of a dispute. At this early stage, the court made clear that the burden remains on the defendant to show dismissal is warranted, not on the plaintiff to prove the full merits of the case.

• More details here.

California Senate Offers Amendments to Licensing Bill

• A bill in the California legislature would make sweeping changes to how debt collectors are licensed and regulated in the state, seeking to simplify the state’s existing framework while also redefining how regulators oversee the industry.

• More details here.

AI, Patient Experience, and Revenue Cycle Lead Health IT Priorities for 2026

• Health system executives are preparing for tighter capital budgets over the next two years, but they are not pulling back on technology investments that drive growth, efficiency, and patient engagement. A new report from Sage Growth Partners shows that while 41% of health system leaders expect capital investments to decline, spending is being redirected toward AI, revenue cycle, and patient-focused technologies that can deliver measurable returns.

• More details here.

WORTH NOTING: Most members of Gen Z are just paying the minimum on their credit cards every month ... The CEO of VantageScore breaks down which consumers are thriving despite the current economic headwinds ... Ten things that are keeping IT leaders up at night these days ... People weigh in on the movies that have had the largest cultural impact in America ... Today marks Equal Pay Day, and for the second year in a row, the gender pay gap has widened ... When it comes to health risks, not all kinds of alcohol are the same ... The Postal Service is reportedly planning to impose a fuel surcharge on package deliveries for the first time in its history ... Scientists have discovered what they are calling a "remote control for the brain" that could reverse memory loss.

Top 10 Thursday, part I

Top 10 Thursday, Part II

Webinar Recap: Optimizing Workflows and Outreach: How Data Personalization Drives Recoveries

In this webinar, sponsored by The Intelitech Group, industry leaders discussed how agencies can harness data personalization to improve recovery outcomes. The conversation centered on distinguishing between “interesting” data, which explains past outcomes, and “predictive” data, which drives future decisions. Panelists emphasized that while the industry has long collected vast amounts of data, the challenge lies in applying it effectively to build actionable models and personalized outreach strategies.

Key insights included:

• Defining data types: Terry Glidden noted, “If you remove a data point and it has no influence on the model, it’s just interesting—not predictive.” Predictive data, such as propensity scores, should guide outreach decisions, while interesting data serves as a baseline for testing.

• Segmentation and personas: Jeremy Nixon highlighted the evolution from simple propensity-to-pay scores to multi-variable personas, where predictive attributes like age, income, and location inform tailored outreach strategies.

• Personalization beyond channels: Brian McLellan stressed that personalization must move past timing and channel optimization to include tone, frequency, and message content. Alec Tilley described the “holy grail” as dynamic modeling that recommends the “next best action” daily based on evolving consumer data.

🧠 Key Takeaways:

• Prioritize predictive data: Focus on variables that drive future actions, not just those that explain past outcomes.

• Build nuanced personas: Segment accounts into detailed buckets using multiple predictive attributes to tailor outreach strategies.

• Advance personalization: Move beyond channel choice to optimize tone, frequency, and messaging for each consumer group.

This session underscored that the future of collections lies in dynamic, data-driven personalization. Agencies that invest in modeling, segmentation, and continuous testing will be best positioned to maximize recoveries while keeping costs efficient.

Did you know you can get full access to all of my past webinars, along with transcripts and summaries of each, for only $29/month? Sign up to be a premium subscriber today!

The Daily Digest is sponsored by TCN