Daily Digest - March 20, 2025

Brought to you by: TCN’s C3 User Conference | By Mike Gibb

Author

Mike Gibb
March 20, 2025

🎂🎉 Happy Birthday to: Patrick Lausen of Convergence Acquisitions, Nancy McLaughlin of Phin Solutions, and Tony Pampena of CBV Collection Services. 🥳🎁

🏀 NCAA March Madness Pool 🏀

AccountsRecovery is excited to once again host an NCAA men’s college basketball pool for the credit and collection industry. Free to participate. Prizes to the winner. Enter as many times as you like. Submissions must be in by today at 12pm ET.

PRIZES, PRIZES, PRIZES: I am excited to announce that the winner of the challenge will get a $250 gift card from Clerkie. Second prize will get a $200 gift card from Provana. And third place will win a $100 gift card from Applied Innovation. Thanks to those companies for donating prizes!

Logo Madness is Back!

AccountsRecovery is once again thrilled to be hosting it’s annual Logo Madness tournament, to identify the best logo in the credit and collection industry. This year’s competition is sponsored by Drop Cowboy.

New Training Bytes Video Released

Check out the newest Training Bytes video! Each week, an expert from the accounts receivable management industry will share how he or she would handle different scenarios that collectors often face. This week, Melony Frizzell from Revco Solutions breaks down how collectors should handle a situation where they can’t hear or understand the consumer. Thanks to Peak Revenue Learning for sponsoring this series!

NEW DATA SOURCING SURVEY … CLOSING SOON

This is your last chance to participate in a data sourcing survey, sponsored by Spokeo. Click here to share your insights.

Getting to Know Anna Sharpe of Armstrong and Associates

  • It seems a little unconventional to call someone who is the fifth generation of her family to work in the family business an emerging leader, but Anna Sharpe is both. Armstrong and Associates is a big part of Anna’s past, present, and future, which is why she puts so much of herself into her work. Read on to learn more about Anna, why she loves an intricate proposal, and why owning a gym is something she dreams of.

  • More details here.

A MESSAGE FROM TCN

TODAY‘S WEBINAR

UPCOMING WEBINARS

Judge Grants MSJ, Partial Fees for Defendant in FDCPA Case Over Rental Property

  • A District Court judge in Hawaii has granted a defendant’s motion for summary judgment and partially granted its motion for costs and fees in a Fair Debt Collection Practices Act case dealing with a dispute over the collection of maintenance and cable fees for an investment property and escalating attorney’s fees that were charged after the debt had been paid.

  • More details here.

Report: Banks Using AI to Teach Empathy

  • It may sound completely counter-intuitive, but technology like artificial intelligence can be used to detect and teach empathy, and a published report details how banks are using the technology to do just that. As AI continues to evolve, it’s increasingly being adopted in employee training programs, helping customer-facing employees in the credit and collection industry enhance essential soft skills, particularly empathy and active listening.

  • More details here.

Barr Introduces Bills to Curb Investigatory, Enforcement Powers of CFPB

  • Rep. Andy Barr [R-Kent.], a longtime critic of the Consumer Financial Protection Bureau, recently introduced two bills in the House of Representatives aimed at limiting the Bureau’s investigatory and enforcement authority. The legislation seeks to redefine key aspects of unfair, deceptive, or abusive acts and practices (UDAAP) enforcement and reform the civil investigative demand (CID) process.

  • More details here.

Guest Article — Reacting Fast to Payment Intent: How to Win Big This Tax Season

  • After a slow start, tax refund processing has quickly caught up. By March 7, the IRS had processed 61.8 million returns—just 1.8% behind last year’s figures.

  • More details here.

WORTH NOTING: Doesn't the shower clean itself because you're in there with soap and water? I guess not ... Today may be the day the Department of Education goes bye-bye ... Only 10% of back pain treatments actually work, according to a new study ... Here is a list I can get behind -- the greatest dumb comedies ever made ... Why you may want to think twice before scratching your next itch ... How to compete for talent when you are on a budget ... Grading the free agent moves for all 32 NFL teams ... Which 13 items is The Cheesecake Factory removing from its menu? ... Members of Generation Z are the least financially confident, according to a new survey.

Top 10 Thursday, part I

Top 10 Thursday, Part II

The Daily Digest is sponsored by TCN’s C3 User Conference